FREQUENTLY ASKED QUESTION

Sales & After Sales Service

Where can I purchase Sciener's Digital Smart Lock In Bangladesh?

You can purchase via our website at www.stechsbd.com or from our Shop. If you have any enquiry or would like to order Sciener products, please contact us at info@stechsbd.com, sales@stechsbd.com for further assistance.

What are the modes of payment available if I wish to purchase from your website?

We accept the following modes of payment:

Cash on Hands
Bank transfer
Credit card (Visa / Mastercard)

What if the product is out of stock after I have ordered or made payment?

We will send an email or call you to keep you posted on availability by the next business day. This practice will vary by the product models and situations or other circumstances may result in this check. If the model is no longer available, we reserve the right to cancel the order and refund any payment made.

Warranty 

What does the warranty cover?

Within the first 30 days of purchase, Sciener smart digital lock will replace a defective unit at no charge to you and reimburse any shipping charges. After 30 days, Sciener’s obligation and liability under this Limited Warranty is limited to repairing or replacing (at its sole discretion) a defective unit and paying the freight cost of returning the unit to you. Sciener will replace a defective unit at no charge to you and reimburse any shipping charges.

Where should I obtain my warranty service?

In the event of a malfunction or failure of Our Smart Digital Lock, please contact us directly for further assistance. Please keep your guarantee and proof of purchase (official receipt) safe.

What happens when the period of the warranty is over?

Generally, from

For the problem that cannot be solved by our customer;

Replacement of Parts;
Charge a reasonable fee for the replacement of parts.
Recommend a substitute and charge full price.
Loan set;
For a repairing period of more than 30 days, the company provides a loan set.
Technical Assistance:
Provide technical support over the phone.
You can send the email to support@stechsbd.com

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